Terms Of Service

Last updated: July 17, 2025

1. Introduction

Welcome to UPCLUB Pvt. Ltd. (“UPCLUB”, “we”, “us”, or “our”). By accessing or using https://upclubagency.com (the “Website”) and our services, you agree to these Terms of Service (“Terms”). If you do not agree, please do not use our Website or services.

2. Business Details

UPCLUB Pvt. Ltd.
Address: K‑31 B Khirki Extension, Malviya Nagar, New Delhi, India
Phone: +1 310‑759‑7709
Email: upclubagency@gmail.com

3. Services

We provide digital marketing, strategy, and related agency services (“Services”). Details and pricing are described on our Website or provided via direct proposals. We reserve the right to modify our Services at any time.

4. Eligibility

You must be at least 18 years old and legally able to enter into binding contracts. By using our Website, you represent and warrant you meet this requirement.

5. Account & Acceptable Use

If you register an account, you must keep your login details secure. You are responsible for all activity conducted through your account. You agree not to misuse the Website, engage in illegal activities, attempt unauthorized access, distribute malware, infringe on intellectual property, or harass others.

6. Payment Terms

Payment terms will be defined in individual service agreements, proposals, or invoices. Unless otherwise stated, all payments are due in advance or on milestone completion. Late payments may incur interest charges or service disruption.

7. Cancellation & Refund Policy

At UPCLUB, we prioritize transparency and fair dealings for all clients—domestic and international.

7.1 Cancellation by the Client:

  • Project-based Services: If cancellation is requested before work has commenced, a full refund will be processed (excluding any non-recoverable third-party fees).
  • If cancellation is requested after work has started but before completion, a partial refund may be issued based on the proportion of work completed. This will be fairly assessed at UPCLUB’s discretion.
  • If the service or milestone is already delivered, no refund will be issued.

7.2 Cancellation by UPCLUB:

  • We reserve the right to cancel a project in the event of non-cooperation, breach of agreement, or non-payment. In such cases, refunds will be evaluated based on work completed.

7.3 Subscription-based Services:

  • You may cancel your subscription at any time with a 7-day written notice before the next billing cycle. No partial refunds are offered for unused days in the current billing period.

7.4 Mode of Refund:

  • Refunds, if applicable, will be processed to the original payment method within 10–15 business days.
  • All applicable taxes and transaction charges are non-refundable.

7.5 Legal Compliance:

Our refund policy complies with the Consumer Protection Act, 2019 (India) and applicable international commerce laws for overseas clients. For any disputes, we encourage mutual resolution before formal legal recourse.

For all refund or cancellation requests, please write to upclubagency@gmail.com with your project details and invoice ID.

8. Intellectual Property

All content on our Website and within our Services—including visuals, code, branding, and documentation—is the exclusive property of UPCLUB. You may not copy, reuse, or distribute without written permission.

9. Disclaimers & Liability Limitations

Our Services are offered “as is.” We do not guarantee specific results. To the fullest extent allowed by law, UPCLUB disclaims all implied warranties and limits liability to the amount paid for services within the last 12 months. We are not liable for any indirect or consequential damages.

10. Third‑Party Links

We may include external links. We are not responsible for their content, policies, or performance. Review their terms before engagement.

11. Termination

We may suspend or terminate your access for any breach of these Terms. You may also terminate your usage by ceasing engagement with our services. Sections 7–14 survive termination.

12. Changes to Terms

These Terms may be updated from time to time. Any changes will be posted with an updated date. Continued use constitutes acceptance.

13. Governing Law & Dispute Resolution

These Terms are governed by the laws of India. Any dispute shall be subject to arbitration in New Delhi, per Indian Arbitration & Conciliation Act. Parties waive the right to court litigation except for enforcement of arbitration awards.

14. Contact Information

For any inquiries or concerns, please contact:
UPCLUB Pvt. Ltd.
K‑31 B Khirki Extension, Malviya Nagar, New Delhi, India
Phone: +1 310‑759‑7709
Email: upclubagency@gmail.com